Tapaustutkimukset

WEBB & BROWN NEAVES

Case Study: Webb & Brown-Neaves

When National Homebuilder Needed to Increase Back-Office Efficiency, They Called the Experts at Recall™ for Help

Customer Profile
Webb & Brown-Neaves is nationally recognized as one of Australia’s finest luxury homebuilders. Founded by Garry Brown-Neaves in 1978, the Perth-based company has built more than 6,000 homes for Western Australians over the years while consistently winning awards for its innovative designs and quality craftsmanship.

The Challenge
Staff access to critical information had become increasingly more difficult and time-consuming at Webb & Brown-Neaves. Accounts payable data took too long to retrieve, and valuable time was wasted searching for contractors’ invoices that may have been misfiled. In addition, storing more than 60,000 accounts payable images in rows of Compactus shelving was taking up too much of the homebuilder’s office space.

The Recall Solution: Recall Digital Services
Recall solved Webb & Brown-Neaves’ data access and file storage problems with a fast and efficient ongoing scheme to convert paper invoices to searchable digital files.

The Recall operations team went on site at WBN and packed 10 months of company accounts and invoices into Recall cartons to be securely transported to Recall’s information center. Using high-speed OCR (optical character recognition) technology, the Recall specialists converted the invoices into a digital format. The storage space required for the physical documents was reduced from 23 square meters (247 square feet) of office space down to just three USB thumb drives that comfortably fit into the palm of one hand and, once uploaded, the accounts team could now easily search and access all the archives from their own server.

Physical copies confirmed no longer needed were destroyed and recycled as part of Recall’s Secure Destruction Services.

Recall continues to work through the company’s archives, converting eight lever arch files of paper invoices each month to digital files for the Webb & Brown-Neaves accounting team.

The Results
The Webb & Brown-Neaves staff now has fast and reliable desktop access to an easily searchable database of invoice history through the company’s server.

As a result of Recall services, the homebuilder now enjoys:

  • Increased staff productivity

  • A more efficient back office

  • Faster resolution of any accounts payable problems

  • A more sustainable office environment with less paper and printing expenditures

  • A 23-square-meter (247-square-foot) gain in office space previously occupied by file storage

Recall Folder

RESOURCES

Recall Case Study

BROCHURE

DOCUMENT MANAGEMENT SOLUTIONS

Recall solutions enable you to securely manage digital and physical information when, where and how it’s needed.

Read More
Recall Whitepaper

WHITE PAPER

WHAT IS THE RETURN ON INVESTMENT OF AN INFORMATION GOVERNANCE INITIATIVE?

What does information governance (IG) mean to you? It may vary by organization, but ultimately, many companies are unanimously agreeing that the lack of IG is a big concern. Discover the numerous benefits an IG initiative brings to the table as well as the best methods for funding it.

Download White Paper
Recall Case Study

CASE STUDY

GOLD COAST HEALTH

Recall™ helped Gold Coast Health develop a comprehensive document-reduction scheme handle more than 5,000 cartons of administrative files and implemented a solution in a span of just four weeks.

Read the case study
Recall Case Study

CASE STUDY

TALENT2

Talent2 was faced with losing business-critical data through an outdated backup system. Learn how Recall removed human error from the equation by introducing automatic solutions.

Read the case study
Recall Video

VIDEO

DOCUMENT MANAGEMENT FACILITY TOUR

Join us for a video tour of one of Recall’s document management services facilities to see how we organize, store, protect and retrieve your company’s critical information.

Watch Now